Policies/FAQ

How do you pronounce M.RAGE?

M.RAGE has no official pronounciation. It can be pronounced as Mirage, M-DOT-RAGE or M-RAGE. Just like a mirage, reality is often obscured by what our eyes perceive. All versions can be used interchangably.

Return/Refund Policy

Unfortunately M.RAGE does not offer returns or exchanges at this time. Refunds will be provided only for products with manufacturing defects. If you have an item that is believed to be defective, please contact us within 7 days on: contact@mdotrage.com. or message us via our website web-form.

Shipping and Delivery

All new orders will be placed in our queue section after payment processing until the order is quality-checked, packaged and shipped. Once the order has shipped, customers will be notified via e-mail and given a tracking ID. All US Orders should arrive on average 3-5 business days after being shipped. 

Do you ship internationally?

Currently, M.RAGE only ships to the United States, Canada and Puerto Rico. Please follow us on Instagram to keep up-to-date! We are working hard to provide more international shipping options as we expand our operations.

Do you have a physical storefront?

M.RAGE currently does not have a physical, retail location for customers to visit to. We do, however attend conventions to sell our wares, and we announce all our upcoming conventions on the "Upcoming Events" tab or on our Instagram!

Are you a dropshipping brand?

Absolutely not. We are a small team of designers located in Los Angeles that pride ourselves on providing quality products and original designs to our customers. All products are stored in-house by our team and not a single package leaves our warehouse without being quality-checked and packaged by one of our team members. Additionally, many of our products are meticulously hand-assembled here in Los Angeles.

Brands that utilize the dropshipping method often sell stock products from websites like aliexpress and wish.com at egregiously marked up prices. While there is nothing inherently wrong with this business model, you are usually purchasing the exact same product that you can find on aliexpress for 300% or higher markup.

You will not find M.RAGE designs outside of our store and by purchasing our products, you are supporting local designers and the artists that we collaborate with!

Are you interested in collaborating with my brand, organization or company?

We would love to discuss collaborations! M.RAGE has collaborated with many gaming organizations and local artists. Please e-mail us at contact@mdotrage.com or use our online contact page

Are you hiring?

We are currently searching for artists and designers to help expand the M.RAGE brand. Please forward your portfolio or social media via e-mail and we will get back to you as soon as we can!